#ComfortAwaits

Our Terms

TERMS & CONDITIONS

Anatomic Shoes products and services are provided subject to the following terms and conditions of sale. By placing an order on anatomicshoes.com, you are agreeing to these terms and conditions.

Please read these terms and conditions carefully and review them regularly, as we reserve the right to update them at any time. Your continued use of anatomicshoes.com following any changes constitutes your acceptance of those changes. If you do not agree to any updated terms, you should cease using anatomicshoes.com.

If you have any questions, comments, or concerns about these terms and conditions or about our website, please contact us.

If you have any complaint regarding our products or services, please address it in writing to:

Anatomic Shoes
Unit 10 Granby Trade Park
Peverel Drive, Milton Keynes
MK1 1NL

 

 

PRICES

  • All prices shown on our website are inclusive of VAT and exclusive of delivery charges, unless stated otherwise.

  • Every effort is made to display accurate pricing. However, prices are subject to change without notice, and we cannot confirm the price of an item until your order is accepted.

  • All prices are stated in pounds sterling (£ GBP).

 

 

RETURNS POLICY

You may return any unwanted product within 30 days of receipt, provided it is unworn, in a resalable condition, and includes the original packaging, unless the item is faulty.

  • We reserve the right to refuse a return if it is evident the product has been worn or damaged through customer use.

  • Returns within the UK are free of charge. Please retain proof of postage; we are not responsible for returns lost in transit.

  • Refunds will be processed within 14 days to the original payment method used.

  • Exchanges may take up to 10 working days.

  • We will cover the delivery cost for your first exchange.

  • This policy does not affect your statutory rights.

 

 


CUSTOMS AND IMPORT REGULATIONS FOR EUROPEAN SHIPMENTS

Please be aware that certain European Union member states may require the provision of a valid Tax Identification Number (TIN) or Importer Identification Number for customs clearance when the customs value of the shipment exceeds €150. This requirement is typically enforced to ensure proper assessment of import duties, VAT, and other applicable taxes.

It is the responsibility of the customer to provide accurate and complete import-related information as requested. Failure to do so may result in delays, additional charges, or the return of the shipment by customs authorities.

If you are unsure whether this applies to your country or order, we recommend checking with your local customs office prior to completing your purchase.

 

 

LEGAL

You are responsible for:

  • Maintaining the confidentiality of your account and password.

  • All activities conducted under your account or password.

  • Informing us immediately if you suspect or know that your account or password is compromised.

The agreement between us is governed by and interpreted in accordance with the laws of England and Wales, and subject to the exclusive jurisdiction of the English courts.

These terms and conditions, along with any relevant policies posted on our website, constitute the entire agreement between you and Anatomic Shoes. No verbal statement or correspondence shall override or alter these terms unless agreed in writing by us.

No provision of this agreement shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.

 

 

WEBSITE CONTENT

We strive to ensure all descriptions, images, and other content are accurate. However:

  • We cannot guarantee that all content is error-free, complete, or perfectly accurate.

  • Product colours as displayed on your device may differ slightly from actual product colours.

We reserve the right to update website content and pricing without prior notice.

 

 

SALES & PROMOTIONS

Anatomic Shoes reserves the right to:

  • Exclude any participant from promotions in cases of misuse, fraud, or breach of promotion terms.

  • Act based on suspicion alone, without obligation to inform the participant or provide proof.

Discount codes for www.anatomicshoes.com cannot be used in conjunction with products already on promotion or sale.

 

 

INTELLECTUAL PROPERTY

All content on this website — including text, images, trademarks, graphics, and design — is the intellectual property of Anatomic Limited or its licensors.

  • You may not reproduce, distribute, modify, or commercially exploit any website content without prior written permission from Anatomic Limited.

  • The use of our trademarks, service marks, or trade dress in any manner likely to cause confusion or discredit Anatomic Limited is strictly prohibited.

 

 

REGISTERED OFFICE

This website is operated by Anatomic Limited.

  • Registered in England and Wales under company number 11427972.

  • Registered office and trading address:
     Anatomic Shoes
     Unit 10 Granby Trade Park
     Peverel Drive, Milton Keynes
     MK1 1NL

You may contact us at this address, or via:

  • Phone: +44 203 11 50 020

  • Email: customerservice@anatomicshoes.com

  • VAT Number: GB 298690631

Online Dispute Resolution: The European Commission provides a platform for online dispute resolutions (ODR) accessible at https://ec.europa.eu/consumers/odr/.

We are prepared to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

Please note: Do not send returns to this address. Visit the Delivery & Returns section on our website for the correct returns address.