Of course we want you to be happy with your Anatomic shoes or boots, but if you wish to return an item for exchange or refund:
- We offer a 30 day (from receipt) full money-back guarantee.
- UK delivery cost under £110 is non refundable (£5.95) and International delivery cost non refundable.
- If you feel your items are faulty please get in touch, so we can resolve things for you (the above conditions also apply).
- Please complete the details on your Anatomic & Co Returns Slip enclosed with your order.
- Send your returns in an unworn condition with the complete original packaging (unless the goods are faulty) and the filled in Returns Slip.
It usually takes up to 7-10 working days (excluding bank holidays) from the date of your return for your parcel to be delivered back to our returns warehouse and processed.
Returns within the UK are free and trackable.
You have 28 days from the date you receive your order to return it for a Refund or Exchange. Any returns must be unworn and in their original condition including the packaging. Please make sure you pack the shoes in the same way you received them with the paper fillers inside them and with the paper tissue between left and right to avoid scratching and any leather damage.
Logging a return is easy:
- Click here to generate your free return label of your order
- Once your label is generated, you can use any UK UPS access point using the instructions from the portal. Please note, UPS will not collect the item, you must drop off at a UK UPS access point - Find a drop off location
- Ensure that all free UK returns are returned with a Proof of Postage from the UPS access point
Please note, the average weight of our products are 1.4kg’s for shoes and 1.5kg’s for boots. (When adding the weight, do not include 'kg's' - ONLY USE NUMBER values)
If you experience any difficulties with returning goods, please Contact Us
For international returns, you'll be responsible for the cost of returning any items.
Your items are your responsibility until they reach our warehouse, so make sure they're packaged up properly and can't get damaged on the way.
We recommend that all items returned to us from outside the United Kingdom to be sent Royal Mail recorded special delivery with insurance.
OUR RETURNS ADDRESS:
Anatomic Limited (AnatomicShoes.com) Returns Department, Unit 10 Granby Trade Park, Peverel Drive, Milton Keynes MK1 1NL, United Kingdom necessary to establish the nature, characteristics, and functioning of the goods.
We’ll send you an email update as soon as we’ve completed your return. This is usually done within 7-10 working days of receiving your parcel into our returns warehouse.
Any refund will automatically be issued to the payment method you used to place your order. This can take up to 7-10 working days (excluding bank holidays) in the UK, depending on your payment method issuer. You will be refunded the amount you paid for your goods excluding delivery charge unless you cancelled your order or your item was faulty. If you cancelled your order we only refund the standard delivery change.
If you wish to try another size, colour or style please circle 'Exchange' on your returns form next to the item you are returning.
Exchanges may take up to 7-10 working days. Exchanges are sent via free standard delivery.
IF YOU WISH TO CANCEL YOUR ORDER:
Please contact us within 5 working days from the day after the delivery day.
Contact us by phone, email or in writing.
The above does not affect your statutory rights.
RIGHT TO CANCEL:
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us Anatomic Limited, Unit 1, Stadium Industrial Estate, Cradock Road, Bedfordshire, Luton, LU4 0JF, United Kingdom on 44 203 11 50 002 or via email at firstname.lastname@example.org of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
EFFECT OF CANCELLATION:
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is.